Articles

Why are customer expectations changing in the hospitality industry?

This articles comments on the changes of the customer needs in the hospitality industry impacted by technology.

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HOW MILLENNIALS ARE STEADILY IMPACTING THE HOTEL, FOODSERVICE, AND HOSPITALITY INDUSTRIES

This article is introducing the changes that the millennials are bringing in the hospitality industry

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New research reveals the technology and safety measures hotel guests want during COVID-19

This article analyses new current customer needs that have arose after the pandemic

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Understanding service experience and its impact on brand image in hospitality sector

This paper provides an understanding of customers’ common expectations and other important factors that enhance service experience during guest stay in the three selected four star rated hotels in Jammu, Chandigarh and Delhi, India.

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