The importance of a hotel’s reception and the ways a modern hotel can adapt its reception services to satisfy the customer needs.

Link: here

The agreement that the Commission has reached with platforms in order to collect important data across Europe.

This article is available here.

A guide for policy makers, stakeholders and managing authorities, especially at regional level, who want to help small and medium-sized enterprises seize international market opportunities — both in the EU and worldwide.

This article is available here.

Summarises the main options for digitalization affecting companies in the tourism sector, based on present trends.

This article is available here.

A 7-step strategy to producing effective and SMART action plans for small businesses.

This article is available here.

How can organisations set realistic customer service expectations? This article highlights that there is often a disconnect between what a service organisation can deliver and what the customer is expecting, and considers how to understand and close this gap.

This article is available in here.

Understanding the dynamics of setting realistic boundaries between an adviser or consultant and a client.

This article is available here.

Confederation of British Industry guidelines on diagnosing and planning to go digital in the tourism sector.

This article is available here.

Confederation of British Industry guidelines on diagnosing and planning to go digital in the tourism sector.

This article is available here.

Wikipedia reference article concerning the process of undertaking a diagnostic needs analysis, referred to here as a business analysis.

This article is available here.

The importance of a hotel’s reception and the ways a modern hotel can adapt its reception services to satisfy the customer needs

This course is available here.