Dredge, D., Phi, G., Mahadevan, R., Meehan, E. & Popescu, E.S. (2018) Digitalisation in Tourism: In-dept analysis of challenges and opportunities. For Executive Agency for Small and Medium-sized Enterprises (EASME) Virtual Tourism Observatory. Aalborg University, Copenhagen.
Artificial intelligence: a systematic review of methods and applications in hospitality and tourism.
Doborjeh, Z., Hemmington, N., Doborjeh, M. and Kasabov, N. (2022). Artificial intelligence: a systematic review of methods and applications in hospitality and tourism. International Journal of Contemporary Hospitality Management, Vol. 34 No. 3, pp. 1154-1176
The chapter of this publication examines the impact of digitalisation on tourism, with a particular focus on SMEs. It highlights the important role of government in creating the right framework conditions for the digital transformation of tourism business models and the wider tourism ecosystem, and identifies a number of key policy considerations to foster digital technology uptake and use by tourism SMEs.
This book is available here.